FAQs
Straight answers on how we work.
Common questions on support, onboarding, security, collaboration platforms, and day-to-day operations — written plainly so you can judge fit before a conversation.
Support & responsiveness
- How quickly do you respond to issues?
- Response targets depend on severity and what we agree in your service schedule. Urgent matters that stop people working are prioritised, with clear ownership and updates until resolved. We aim for calm, consistent communication — not a different process every time you call.
- Do you provide onsite and remote support?
- Yes. Much day-to-day work is handled remotely for speed, with onsite attendance when it is the sensible way to resolve hardware, connectivity, or site-specific problems. The mix is agreed based on how your firm operates.
- Can you work alongside internal IT teams?
- Yes. We often complement an internal lead or part-time IT resource — clear boundaries on who owns monitoring, collaboration platforms, security, and escalations, documented so nothing falls between roles.
Onboarding & transition
- What happens when moving to Blue Guild I.T.?
- We follow a structured sequence: assess the estate, stabilise what is hurting now, strengthen security and visibility, embed support processes, then improve steadily over time. The goal is an organised transition — not a disruptive rip-and-replace.See our onboarding process
- How do you handle onboarding?
- Onboarding starts with understanding your environment, risks, and pain points, then addressing critical issues and access while introducing support channels your team can rely on. Change is scheduled and communicated so day-to-day work can continue.Transition process
Microsoft 365 & Google Workspace
- Do you support Microsoft 365?
- Yes. Microsoft 365 is our primary collaboration platform expertise — tenant standards, email, Teams, sharing, identity integration, and lifecycle care managed as an operational environment, not a one-off setup project.Microsoft 365 service
- Do you support Google Workspace?
- Yes. Blue Guild I.T. supports both Microsoft 365 and Google Workspace environments, including user management, security, device integration, collaboration tools, and ongoing operational support.
- Can you support businesses using both Microsoft 365 and Google Workspace?
- Yes. Many businesses operate hybrid environments using both platforms. Blue Guild I.T. can support, manage, and secure mixed collaboration environments across users and devices.
- Can you help migrate between Microsoft 365 and Google Workspace?
- Yes. Blue Guild I.T. can assist with migration planning, user onboarding, data transition, and operational setup when moving between collaboration platforms.
- Do you support Google Workspace security and access management?
- Yes. Support includes user access management, MFA guidance, device policies, operational security improvements, and collaboration environment support.
- Can you help with MFA and access policies?
- Yes. Multi-factor authentication and access policies are part of how we run modern collaboration environments — Microsoft-led, with Google Workspace supported — rolled out sensibly and reviewed over time.
Cyber security
- Do you provide cyber security support?
- Yes. Security is woven into managed support — identity, devices, email, and monitoring — with proportionate controls rather than fear-based selling.Cyber security service
- Do you help with phishing and user awareness?
- We address phishing through platform controls, monitoring, and practical guidance suited to professional environments — reinforcement that fits how your team already works, not theatrical training packages.
Backup & recovery
- Do you provide backup and recovery support?
- Yes. We monitor backup jobs, test restores where it matters, and document recovery expectations so continuity is operational — not a checkbox on a contract.Backup & disaster recovery
- Can you work with our existing backup tools?
- Often yes. We review what you already use, fix silent failures, and align recovery to what the business actually needs — changing tooling only when there is a clear operational reason.
Industries supported
- Do you support financial firms and schools?
- Yes. We work with financial services firms and education providers, alongside accountancy, professional services, shipbroking, and construction — environments where reliability, confidentiality, and clear support matter.View industries
- Are you only based in London?
- We are London-based and support firms across the UK remotely, with onsite attendance arranged when needed. What matters is structured delivery and responsive communication — not postcode alone.
Operational support
- Do you support remote and hybrid working?
- Yes. Remote and hybrid access, devices, and collaboration platforms are core to how we support modern firms — secure access without fragile workarounds.
- What does proactive support mean in practice?
- Monitoring, patching, reviews, and structured service desk ownership — intended to reduce repeat incidents and surface problems before they become crises.Managed IT support
- Do you offer one-off projects without ongoing support?
- Our focus is long-term operational partnership. We may help with defined pieces of work for existing clients, but we are not a project-only shop — stability comes from ongoing ownership.
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